Complaint Policy

Complaint Policy

Complaints and requests presented IN WRITING:

  • Shall be acknowledged in writing, by phone call or by direct contact immediately following receipt thereof, with an indication that either:
    • Certain action will be taken, within a certain period of time or within an unspecified period of time, or
    • the matter will be given due consideration and as soon as a decision has been reached, the writer will be so advised, or
    • the matter will be given due consideration and may be referred to Council for consideration.

Complaints and requests presented VERBALLY:

  • Shall be acknowledged verbally and recipient shall, prepare a written record and advise the presenter verbally at the time of receipt, that either:
    • the matter will be dealt with, and certain action will be taken, within a certain period of time or within an unspecified period of time; or
    • the matter will be given due consideration and as soon as a decision has been reached, and the presenter will be advised by verbal communication, or
    • the matter will be given due consideration and may be referred to Council for consideration.

In the end, the Complaint must always be in writing.

What Information must be included in the written Complaint:

  • Name of the complainant
  • Time and Date(s) of the incidents
  • Location
  • Information about person complaining about – (if known)
  • Any relative information relating to the complaint.
  • Descriptions of: Vehicles, plates, people, animals
  • Any information you may find useful to aid in our investigations
  • Camrose County Officers and staff will endeavor to keep complaints anonymous if the complainant so chooses.
  • File(s) will not be created or investigated without the above information given – must be legitimate complaints.